Privacy Policy

Last Updated: January 2023

At Duravit Store, we value your privacy as much as we value the craftsmanship of our vintage-inspired bathroom collections. Just as our back-to-wall WC units combine classic aesthetics with contemporary functionality, our privacy practices blend traditional respect for customer confidentiality with modern data protection standards.

1. Information We Collect

Like the careful selection of materials for our basin mixer taps, we thoughtfully collect only necessary information:

Personal Details: Name, email, shipping address (required when purchasing our 2/3-hole tap sets or backlit mirrors)
Payment Information: Processed securely through our payment partners (never stored on our servers)
Browsing Data: Pages visited, products viewed (similar to how our bath screens provide visibility while maintaining privacy)
Communication Records: Emails and inquiries about our retro-modern bathroom essentials

2. How We Use Your Information

We use your data with the same precision as our bath shower mixers control water flow:

To process orders for our vintage-inspired products
To provide customer support for your bathroom design journey
To improve our website experience (as we refine our basin pillar tap designs)
To send occasional updates about new retro-modern collections (only with your consent)

3. Data Sharing & Disclosure

Like our bath front panels that protect while displaying quality, we protect your data while ensuring necessary service:

Service Providers: Shipping carriers for delivering your back-to-wall baths
Payment Processors: Secure transaction handling for purchases
Legal Requirements: Only when absolutely necessary

We never sell your data to third parties.

4. Data Storage & Security

We protect your information with the same dedication as our bath wastes protect against leaks:

Industry-standard encryption for all transactions
Secure servers with limited access
Regular security audits (like our quality checks on basin frames & brackets)
Data retention only as long as necessary

5. Your Rights

You have control over your data, just as you control the flow from our bath mixer taps:

Access your personal information we hold
Request correction of inaccurate data
Ask for deletion of your data (with certain exceptions)
Withdraw consent for marketing communications
Object to certain processing activities

To exercise these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies as discreetly as our basin wastes operate:

Essential Cookies: For basic functionality (like remembering your cart with 4/5-hole tap sets)
Analytics Cookies: To understand how customers browse our vintage collections
Marketing Cookies: Only with your consent, to show relevant retro bathroom ads

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we ship our products globally (with few exceptions), data may be transferred internationally with appropriate safeguards.

8. Changes to This Policy

We may update this policy occasionally, just as we refine our mid-century design offerings. Significant changes will be notified.

9. Contact Us

For privacy questions or concerns about our vintage bathroom products:

Duravit Store
83 Forrest Rd, Edinburgh, GB EH3Y 8HD
Email: [email protected]